Back to school and college travel guide
1 month ago
Here's our handy back to school and college travel guide, giving you all the information you need about our services, tickets and more.
Which bus do I need to catch?
If you're still unsure about which bus you need, you can use our handy journey planner and we'll have you on your way in no time at all.
You can even add timetables, bus stops and journeys to your favourites for quick and easy access – and as long as you're logged into your account, they'll show on any device, no matter whether you're viewing our website or app.
Which ticket do I need?
We have a wide range of ticket options to suit all types of travel needs.
|School Tripper weekly ticket||£12||This ticket can be bought on the Go North East app by anyone aged under 19 and used from 7am-9am and 2pm-5pm on school days.|
|Under 19 single fare||£1.20||This ticket is available to buy on the bus for anyone aged under 19. You can use contactless or cash, but wherever possible please use contactless or consider buying our £12 weekly School Tripper ticket on our app. Please remember that you'll need to show ID if you're buying your ticket on the bus.|
|5 to 25 day ticket||£4.50||This ticket can be bought on the bus or in advance on the Go North East app by anyone aged up to and including 25.|
|5 to 25 Flexi 5 ticket||£17||If you're not attending school or college every day, our Flexi 5 ticket on the Go North East app is a great option. It can be used over any 5 days and once you've activated the first ticket, you'll have a month to use the rest.|
|5 to 25 weekly ticket||£17||This ticket can be bought on the bus or in advance on the Go North East app by anyone aged up to and including 25.|
|5 to 25 monthly ticket||£68||This ticket can be bought in advance on the Go North East app by anyone aged up to and including 25.|
If you're under 16, live in Tyne and Wear and are making your journey solely in that area, you can save with an under 16 Pop card – visit Nexus' website to find out more.
Why does your app say ID verification is required?
With our new app that we launched earlier this year, we've simplified the ID process so you don't need to show your ID each time you board our buses.
After buying a ticket from our 5 to 25 range, you'll be prompted to add a photo and upload a copy of your ID. This may take up to 48 hours for approval, but you'll only need to do it once. Once you're verified, you'll be able to use your ticket without needing to carry ID.
If you've already verified yourself in the app when travelling in the last school year or during the summer holidays, you're already good to go.
Can I buy a ticket and gift it to my child?
Yes, all you need to do is go through the buying process on our app and once you reach the ‘checkout' stage, simply select the ‘it's a gift for someone else' option and enter their e-mail address.
Do I need to wear a face covering?
Yes, we're still asking people to think of others and wear a face covering on our buses, unless they have an exemption.
Still need some help? Our friendly customer services team are on hand from 9am until 5pm, Monday to Friday. There are a range of different methods you can use to contact us – visit our get in touch page to see which is best for you.