Fully accessible bus services that are easy to use
- Go North East has a passion for customer service and innovation and is committed to providing the best possible service for all of our customers, above and beyond what is legally required.
- We work hard to ensure that any customer with a disability, be it visual impairment or mobility issues, receives the best possible service.
- All our regular services now provide easy access for all passengers through the provision of kneeling low floor and ramp access buses.
Easy Access Guarantee
- Our 'Easy Access Guarantee' provides the added reassurance that, should a problem occur, a complimentary taxi will be arranged.
- Our website has ‘talking’ software that translates the text to speech and the site can also be viewed in high colour contrast schemes and enlarged text. On our vehicles, we are extending our audio-visual ‘next stop’ announcements to more services.
- Customer feedback over the years has helped us to improve the accessibility of our services and of the information we provide.
- Our aim is to provide easy access services for all passengers who have disabilities, as well as to support and assist anyone who requires it, making our services easier and more enjoyable to use for all of our customers.
Helping Hand Scheme
Helping Hand is an award-winning scheme empowering the holder to discreetly and directly advise of any assistance they may require. The card can be particularly helpful for customers with hidden disabilities.More info
You will find Easy Access buses on all regular local bus services.More
Find out how the Bridge Card scheme can make travelling by bus easier and safer.More
Using a Concessionary Pass
Some guidelines on how to use your concessionary ticketMore
Easy Access for Everyone
An overview of best practice for using Easy Access buses for everyone's comfort and safetyMore
Easy Access Guarantee
We offer the only guarantee in the North East to offer an Easy Access guarantee for wheelchair users.More
We welcome all assistance dogs on board to help you get around!More
Pushchairs and Buggies
Our buses have a dedicated space for buggies to use, just follow these simple guidelines to ensure comfort and safety for all.More
We have software on our website that enables the pages to be read out load, as well as some great other accessibility features.More