Exact money only for cash fares

6 months ago Fri 24th Apr 2020

Exact money

From Monday 27 April, Go North East will be making some changes to its onboard payment options, with exact money required for anyone paying by cash.

Go North East is encouraging anyone making an essential journey to pay for their ticket with a contactless bankcard, Apple Pay, Google Pay or Samsung Pay.

Customers also have the ability to buy their ticket in advance on the Go North East app with a range of day, weekly and monthly options available.

For the safety of the company’s drivers, anyone travelling from Monday onwards during the coronavirus crisis who needs to pay with cash will be required to use exact money as no change will be given.

Drivers will have a tube/bag for the cash to be placed in so they do not need to physically touch it, helping minimise the risk of spreading infection.

Martijn Gilbert, managing director at Go North East, said: “This is the latest change we’ve made to improve safety for both our workforce and our customers.

“We’re doing everything we can to make sure key workers and essential journeys can still be made in the safest way possible. We know that not everyone has the option to pay by a contactless bankcard and that’s why we’re still going to be accepting cash, but using an ‘exact fare’ system so our drivers don’t have to physically handle it or give change.”