Skip to content

Coronavirus updates

Show details

It looks like you're using an outdated version of Google Chrome. The website may not function as intended. Please upgrade your version of Chrome.

It looks like you're using an outdated version of Internet Explorer. The website may not function as intended. Please upgrade to the latest version of Microsoft Edge.

Exact money only for cash fares

1 month ago Fri 24th Apr 2020

Exact money

From Monday 27 April, Go North East will be making some changes to its onboard payment options, with exact money required for anyone paying by cash.

Go North East is encouraging anyone making an essential journey to pay for their ticket with a contactless bankcard, Apple Pay, Google Pay or Samsung Pay.

Customers also have the ability to buy their ticket in advance on the Go North East app with a range of day, weekly and monthly options available.

For the safety of the company’s drivers, anyone travelling from Monday onwards during the coronavirus crisis who needs to pay with cash will be required to use exact money as no change will be given.

Drivers will have a tube/bag for the cash to be placed in so they do not need to physically touch it, helping minimise the risk of spreading infection.

Martijn Gilbert, managing director at Go North East, said: “This is the latest change we’ve made to improve safety for both our workforce and our customers.

“We’re doing everything we can to make sure key workers and essential journeys can still be made in the safest way possible. We know that not everyone has the option to pay by a contactless bankcard and that’s why we’re still going to be accepting cash, but using an ‘exact fare’ system so our drivers don’t have to physically handle it or give change.”

Live departure times

Add favourites by selecting the star on a stop's departure board

Timetables & maps

Add favourites by selecting the star on a timetable

Latest News
More buses from this week and tickets can still be used on any operator as the network responds to passenger demand during the coronavirus crisis
Yesterday Tue 2nd Jun 2020
Bus services across the North East of England have started to be increased, but operators are still running emergency timetables.
Go North East team to celebrate over £10,000 raised for local charities and other worthy causes at Thursday’s clap
1 week ago Wed 27th May 2020
They will celebrate the achievement with a giant two metre social distanced charity cheque at this Thursday’s clapping.
Service changes from Monday 1 June
1 week ago Tue 26th May 2020
From 1 June, in line with guidance from the government, our buses will be returning to what can be considered our ‘normal’ level of service.
Go North East team members will again wear colourful clothing this bank holiday weekend
1 week ago Fri 22nd May 2020
Colleagues have been encouraged to wear colourful clothes, instead of their uniform, to recognise their fantastic effort and spread cheer.