the key

What is the key?

The key is a smartcard that makes travelling by bus easier, cheaper and more secure.

  • If you purchase a ticket online for your key smartcard or are looking to do that today, please note that tickets bought before 9pm will be ready for use the following day. 
  • Tickets that are bought after 9pm may take until the day after next for the ticket to be transferred to the key smartcard.

Will the key save me money? 

Our best value tickets are available on the key and tickets that aren't available on board the bus, such as Pay Monthly, making travel with us even easier and cheaper.

Not only does the key save you money on bus travel, but you can save even more with Go North East benefits as we team up with local companies to offer key holders discounts.

How do I buy tickets for the key? 

Buying tickets online or away from the bus is the cheapest way. You can also buy tickets for your key smartcard by phone on 0191 420 5050 and from Go North East travel shops. You can renew 7 day tickets that are already on your key on the bus.

Getting the key smartcard is free and it is delivered direct to your door - call us on 0191 420 5050 and your key will be sent to you in a few days.

Using the key 

Using the key is simple, if you've got a key smartcard just place it on the reader.

key connect 

key connect is a gateway to cheaper and greener bus travel for your business, employees and partners. See how can benefit you and your employees.

key conditions

View our conditions here.