Service Control and Delivery Manager

An exciting opportunity has arisen to join Go North East as its new Service Control and Delivery Manager.

A critical role in helping us improve the performance and efficiency of our operations, working across internal teams and with local authority partners to optimise operating infrastructure and service plans. 

Suiting someone from a performance improvement, scheduling or highways background you’ll lead the day to day control room team to optimise the robust, reliable and customer focused delivery of our bus services, whilst taking the lead in identifying common delay/pinch points and opportunities to improve services and harness efficiencies though timetabling/scheduling, process improvement, highways authority liaison and influence the company’s future service plans.

The control room consists of three duty managers and thirteen supervisors and supported by eight Bus Station Supervisors. Reporting to the Head of Operations, you’ll provide line manager support and leadership to the team, adopting a coaching style role modelling the vision, beliefs and attitudes of the company and engendering a positive and highly communicative culture in what can be a high paced problem-solving team.

A proven team leader with a good standard of numeracy, literacy and IT skills to produce and analysis data and reports, you’ll have previous experience of working at managerial level and on performance improvement activities (not necessarily from a Transport background).

Supply your CV and a covering letter of no more than 500 words detailing what attracted you to this role, including the skills and capabilities that you would bring to it.

Salary to be discussed at interview.

Closing date: 30 September 2019


  • Travel benefits - free travel for you and your family.
  • Team GNE discounts - you can save on the go with the Team GNE benefits scheme, that offers a number of ways to save money.
  • Save money - discounts at top retailers and more.
  • Pension scheme