Riverside Depot
Contract term: Fixed term – 14 months
Location: Riverside Depot - Gateshead
Responsible to: Customer Service Team Leader
Salary: £26,451.97 per annum
The Role
A vacancy has arisen for a Customer Service Advisor to join our Customer Service Team, on a 14-month fixed term contract. The successful individual will be responsible for helping ensure we can provide a great service to our customers.
Key Accountabilities
• Answer customer enquiries and provide information about services that Go North East offer via multi channels which include Facebook, Twitter, Live chat, Email, and telephone.
• Ensure that issues / customer concerns are escalated to the relevant departments and to work effectively with other colleagues in the business to resolve complaints on behalf of the customer and to ensure customer communications are dealt with effectively.
• Provide information to customers around existing services. To support the promotion of the company’s services and products where required as part of marketing campaigns.
• To be aware of trends and common themes in complaints and make suggestions as to proactive measures to deal with future similar situations.
• Meet KPIs and service levels by working to agreed objects and deliverables.
• To help ensure that Go North East is at the forefront of customer service excellence by personally delivering excellent levels of service to our customers using effective communication skills and techniques to ensure they choose to travel with us again.
• The duties and responsibilities outlined above will not encompass all tasks which may be required of the officeholder and therefore the duties will also include all other reasonable tasks as directed by the business.
Person Specification
• Excellent organisational, time management and communication skills
• An ability to work alongside a team.
• Computer literate able to pick up new systems efficiently.
• A passion for delivering the highest level of service.
• Ability to meet deadlines.
Applications should be submitted via https://forms.office.com/e/NEpS0uV3tt no later than Midday on Monday 02 September 2024. Please note this vacancy may close earlier if a suitable candidate is sourced