Coronavirus updates

We're here for when you need us

On 4 July we increased our weekend services, whilst also maintaining the early morning key worker journeys we’ve been running, to help support the opening of more shops, pubs and some leisure businesses.

Weekday journeys were also increased on 1 June, with buses running to timetables that are similar to their pre-coronavirus times.

Evening frequencies on services will remain reduced for now, as not all businesses are open, but we’ll continue to monitor demand and look to reintroduce journeys when it increases.

You can view all the timetables in our timetables and maps section – simply select your service and change the calendar to your desired date.


To help you travel safely on our buses, you can use our new how many seats are left on my bus website feature if you're looking to travel now, or if you're planning ahead you can use our When2Travel prediction engine to see how quiet your bus is going to be.

Flexi 5 - we've launched a new range of flexible tickets for part-time workers and those only working occasional days

Face coverings are now required on public transport

Changes to interchange, high street and road layouts to aid social distancing

Not used the bus in a while? Watch our video, check out our handy guide and read our FAQs below.

FAQs

Who may and may not travel?
We ask that you only travel if your journey is truly essential, so we can continue to transport key workers and people who need to travel with us. If you can, there are ways to help including working from home, shopping locally and less frequently, plus walking and cycling.

What timetable is being operated?
Most services have returned to timetables that are similar to their pre-coronavirus times. Frequencies on many evening services may still be reduced as some leisure and entertainment venues remain closed but we will continue to monitor demand.

Are there any timetable changes soon?
On 1 June we increased our weekday services to near normal levels of services and on 4 July weekend services were also increased. We are continuing to monitor demand and will provide updates if anything further will be changing.

What if I'm disabled and require assistance?
If a disabled passenger requires assistance they should request this in the same way they usually would. If for any reason a wheelchair user is unable to travel with us, a complimentary taxi will be arranged.

What steps will you take to maximise social distancing and how can we help?
We ask that you use alternate rows when travelling with us and sit by the window, leaving an empty row in front and behind you. We also ask that you socially distance yourself from others whilst waiting at bus stops, and stand back to let other people off the bus before boarding.

Do I need to wear a face covering? 
Yes, you now need to wear a face covering on public transport. This can be a mask, scarf, snood, bandana or even something you can make out of an old t-shirt. There are also some people that will be exempt from wearing a face covering - see our latest guidance.

What additional cleaning is being carried out?
Our buses are being cleaned regularly, even through the day with touchpoints rubbed down and a deep clean is done each night. Watch our safety video above to see some of the things we've done to enhance our cleaning regime.

Is hand sanitiser available on board?
No, we are unable to provide hand sanitiser. We ask that you bring your own and wash your hands as often as possible, at least before and after every journey.

When is the best time to travel?
If you can, we ask that you travel outside of peak times to save space for those that have no other option but to travel at that time. We've also launched two innovative features on our website that let you see how busy our buses are going to be. Our When2Travel tool allows you to look up to two weeks ahead using a forecasting engine to predict how busy each bus will be, even down to individual bus stops. Then on the day, you can use our live ‘how many seats are left on my bus' feature to see if the bus you're going to catch is quiet or not.

What happens if the bus I'm waiting for is full?
Unfortunately, our capacity for each bus is reduced at the moment due to social distancing. If a bus is full, you may see the ‘bus full' sign on the front of the bus and we kindly ask that you are prepared to wait for the next bus in cases like this. So far, we are only seeing a small number of journeys around peak time that are near our social distancing capacity. We are monitoring things daily and should there be any recurring issues we'll look at providing further journeys.

What happens if the last bus of the day is full? 
We won't leave anyone stranded with our last buses. We're continually monitoring passenger numbers and our last buses aren't reaching social distance capacity. We'll continue to monitor all journeys and should anything change we'll look to see if we can duplicate journeys to ensure you can travel.

Can I pay with cash on the bus?
We only ask that you pay with cash if you have no other option. Please provide the correct fare as we're unable to give change as our drivers are no longer handling cash. Where possible, use contactless payments or the Go North East app instead. 

Are there any Go North East travel shops open?
Sorry, our travel shop at intu Metrocentre isn't open. If you require any help, our customer services team are online from Monday to Friday between 9am and 5pm. You can call us on 0191 420 50 50, use live chat on our website, or contact us on Facebook or Twitter.

COVID-19 safety information and travel advice

Is your journey necessary?

Before you travel you should consider whether your journey is necessary. You can reduce pressure on the public transport system and road network by:

  • Working from home
  • Shopping locally and less frequently
  • Walking and cycling

Plan your journey

  • Plan ahead and use a direct route where possible
  • If you can, travel at quieter times and avoid travelling at peak times - use our handy When2Travel tool to help check the best times
  • Take hand sanitiser and a face covering - see latest guidance for face coverings
  • If you require assistance, you should continue to request this as you normally would
  • Wash or sanitise your hands before beginning your journey

On your journey

  • Maintain a social distance where possible
  • Wear a face covering - see latest guidance for face coverings
  • Use contactless payments or the Go North East app where possible
  • Be patient and please follow any instructions provided by our team members
  • Wash or sanitise your hands as frequently as possible

Completing your journey

When you finish your journey, you should:

  • Follow guidance at your destination
  • Walk and cycle from public transport to your destination, where possible
  • Wash or sanitise your hands as soon as possible

 

We're Good to Go

We've achieved VisitBritain's 'Good to Go' accreditation, which confirms that we're adhering to government and industry COVID-19 guidelines, and have rigorous cleaning, social distancing and safety measures in place.

Good to Go

The information on this page was last updated on 6 July 2020.