Coronavirus updates

We're back, BETTER than ever.

We're back, BETTER than ever.

Full timetables are running on our services, with 24/7 timetables introduced on our popular Angel 21, Cityrider 56 and Drifter 60 routes.  

We've also launched a £1 evening single fare offer that can be used on our buses after 7pm each evening.

We’re back, BETTER than ever – greener, cleaner, smarter... game-changing!

Seasonal staycation services

We've launched four seasonal services to help give the region's staycation market a boost.

COVID-19 safety information and travel tips

Plan your journey

  • Use our handy When2Travel and how many seats website features to see how many seats are left on your bus
  • Take a face covering – whilst social distancing restrictions are being lifted on 19 July, in line with government guidance, we expect people to think of others and still wear a face covering on our buses, if they can.
  • Please plan ahead and use contactless or the Go North East app where possible
  • If you require assistance, you should continue to request this as you normally would
  • Wash or sanitise your hands before beginning your journey
  • If you're feeling unwell, please don't travel

On your journey

  • Wear a face covering – whilst social distancing restrictions are being lifted on 19 July, in line with government guidance, we expect people to think of others and still wear a face covering on our buses, if they can.
  • Use contactless payments or the Go North East app where possible, as we're unable to give any change
  • Wash or sanitise your hands as frequently as possible
  • Please open windows to help with ventilation

Completing your journey

When you finish your journey, you should:

  • Follow guidance at your destination
  • Wash or sanitise your hands as soon as possible

We're Good to Go

We want to reassure you that travelling by bus is safe – we've put a series of measures in place to make sure that our buses are clean and tidy for you.

We've also achieved VisitBritain's 'Good to Go' accreditation, which confirms that we're adhering to government and industry COVID-19 guidelines, and have rigorous cleaning, social distancing and safety measures in place.

Good to Go

How many seats are left on my bus?

When planning in advance use our handy When2Travel prediction tool to see when's the best time to travel, then use our how many seats feature on the day to see how busy your bus is in real-time – it'll even tell you if your bus is going to be a single or double-decker and what features it has, such as free Wi-Fi and USB charging.

Flexi 5 tickets

If you're a part-time worker, or just working more flexible at the moment, we have the perfect solution for you – check out our new range of Flexi 5 tickets. They're just like you usual weekly ticket but split over any 5 individual days to help you get the best value for money.
 

FAQs

Can I pay with cash on the bus?
We only ask that you pay with cash if you have no other option. Where possible, use contactless payments or the Go North East app instead. 

Who may and may not travel?
As per government advice, anyone can now travel with us. We just ask that you familiarise yourself with our safety and travel advice on this page if you haven't travelled with us for a while.

Please don't travel if you are experiencing any coronavirus symptoms, are self-isolating as a result of coronavirus symptoms or sharing a household or support bubble with somebody with symptoms, are clinically extremely vulnerable and cannot shield during your journey, or have been advised by the NHS test and trace service that you should self-isolate.

What timetable is being operated?
Services have returned to timetables that are similar to their pre-coronavirus times. They can all be viewed in our timetables and maps section.

What if I'm disabled and require assistance?
If a disabled passenger requires assistance they should request this in the same way they usually would. If for any reason a wheelchair user is unable to travel with us, a complimentary taxi will be arranged.

Do I need to wear a face covering? 
Social distancing restrictions will be lifted from 19 July but, in line with government guidance, we expect people to think of others and still wear a face covering on our buses, if they can.

What additional cleaning is being carried out?
Our buses are being cleaned regularly, even through the day with touchpoints rubbed down and a deep clean is done each night.

Is hand sanitiser available on your buses?
Yes, we have fitted hand sanitiser units on our buses, so please use these as you board and again when leaving the bus.

When is the best time to travel?
If you can, we ask that you travel outside of peak times to save space for those that have no other option but to travel at that time. We've also launched two innovative features on our website that let you see how busy our buses are going to be. Our When2Travel tool allows you to look up to two weeks ahead using a forecasting engine to predict how busy each bus will be, even down to individual bus stops. Then on the day, you can use our live ‘how many seats are left on my bus' feature to see if the bus you're going to catch is quiet or not.