Contact Us

We love to hear from you as it helps us to continually improve our service. We understand that sometimes things can go wrong and that when they do, you want issues to be resolved as quickly and efficiently as possible. We also want to hear when a member of our staff makes your day so we can commend them.

  • Our customer services team are open from 7am until 7pm Monday to Friday and between 9am and 5pm at weekends and bank holidays. You can talk to us online directly using our live one to one web chat facility, via social media on Facebook and Twitter, or you can call us on 0191 420 5050.

Get in touch

  • Passenger Panel

    Join our Passenger Panel. You'll be able to take part in surveys throughout the year to help improve our services. You will be entered into a prize draw to win high street vouchers worth £50 for each survey that you complete.

    More info
  • Customer Feedback Form

    Make a comment, say thank you or make a complaint about our services using our feedback form by clicking on the button below. It is quick and easy and we promise that the information you give us will be dealt with promptly and effectively.

    Give us your views
  • Live Chat

    You can talk to us online directly using our live one to one web chat facility. We're online from 7am until 7pm Monday-Friday and 9am until 5pm at weekends and bank holidays. Keep an eye out for the chat button at the bottom right of the page.

  • Facebook

    Talk to us on openly on Facebook or send us a private message. We're online from 7am until 7pm Monday-Friday and 9am until 5pm at weekends and bank holidays.

    Get in touch
  • Twitter

    Send us a tweet and we'll get back to you really quickly. Our dedicated team is here for you from 7am until 7pm Monday-Friday and 9am until 5pm at weekends and bank holidays.

    Tweet us
  • Phone

    Give us a call on 0191 420 50 50. We’re open from 7am until 7pm Monday to Friday and 9am until 5pm at weekends and bank holidays.

  • Travel Shops

    Talk to us in person at Metrocentre and Washington Galleries.

    More info
  • Freepost

    You can write to us using our freepost address at Go North East Customer Services Team, Freepost NT2674, Gateshead, NE8 1BR and we’ll respond within five working days.

  • Advertise with us

    We often have space on the outside and inside of our buses and our advertising partner at ExterionMedia can advise you on what routes and spaces that are available. Contact: Stephanie King - stephanie.king@exterionmedia.co.uk or 07854 249 091.

  • Customer Charter

    We love to hear from you as it helps us to continually improve our services - use any of the channels above to contact us. If you are dissatisfied with our response, then check our customer charter which sets out our commitment to resolving issues.

    More info
  • Revenue Protection

    Get a ticket not a criminal record. Travelling without a valid ticket could get you a £1,000 fine plus a criminal record, or a £60 penalty fare.

    More info