Safety and security are our priority

100% of our fleet is fitted with CCTV cameras inside and out to provide a safe and secure environment and we continue to invest as CCTV technology improves.

Two-way radio communication enables our drivers to instantly summon assistance. A vehicle location system using mobile technology is also used which enables us to see any of our buses. This immediately pinpoints the location of any bus or incident in real time, improving response times and passenger support.

Occasionally, there may be a need to request CCTV footage from us for a particular reason. See below for further information. 

Organisation requests for CCTV images

Should you work for an organisation, such as the police, you can make the request by clicking the link below. This will then be passed to our CCTV administrators who will contact you directly to arrange the release of the images if it is appropriate to do so. Unfortunately we cannot release any CCTV without completion of this form.

Organisation CCTV Request Form

Subject Access Request

Occasionally it may be necessary for an individual to request CCTV images or a copy of personal information that is held by Go North East on that individual. This will be considered under the conditions of Data Protection Laws and that we are satisfied as to your identity. Completion of this online form constitutes a Subject Access Request within our Data Protection Policy.

More info