Awards

Throughout the years, we have won a number of awards that we are very proud of, such as our innovative mobile tickets, continued investment in staff and recognition of our marketing efforts. We have put together our 'roll of honour'.

2017

  • Winner - National Recruiter Awards: Best Apprentice/School Leaver Recruitment Strategy
  • Winner - RouteOne Bus & Coach Transport Awards: Operator Training 
  • Winner - UK Bus Awards: Leadership and Inspiration - Stephen King
  • Winner - North East Employee Awards: Employee of the Year - Sophie Moorby
  • Winner - North East Employee Awards: Young Employee of the Year - Sophie Moorby
  • Silver - UK Bus Awards: Putting Passengers First - £1 flat fare for people 18 and under
  • Silver - UK Bus Awards: Marketing Initiative of the Year - £1 flat fare for people 18 and under
  • Highly Commended - National Apprenticeship Awards: Large Employer of the Year
  • Finalist - RouteOne Bus & Coach Transport Awards: Best Use of Technology
  • Finalist - North East Business Awards: Apprenticeship Award
  • Finalist - North East Business Awards: Company of the Year
  • Finalist - North East Business Awards: Heart of the Community Award
  • Finalist - North East Employee Awards: Leadership - Stephen King
  • Finalist - FTA Everywoman in Transport and Logistics Awards: Rising Star - Sophie Moorby
  • Finalist - FTA Everywoman in Transport and Logistics Awards: Leader - Shirley Connell
  • Finalist - North East Business Woman of the Year Awards: Leadership Award - Stephanie Young
  • Finalist - North East Equality Awards: Large Organisation Making a Difference in the Community Award
  • Finalist - North East Equality Awards: Outstanding Practice


2016

  • Gold - North East Tourism Awards: Inclusive Tourism
  • Bronze - UK Bus Awards: Young Manager of the Year - Sophie Moorby
  • Special Commendation - UK Bus Awards: Unsung Hero - John Gordon
  • Finalist - UK Bus Awards: Sustained Marketing Excellence
  • Finalist - UK Bus Awards: The Peter Huntley Memorial Award for Making Buses a Better Choice
  • Finalist - UK Bus Awards: The Environment Award
  • Finalist - UK Bus Awards: New Horizons Award
  • Finalist - UK Bus Awards: Top National Bus Depot
  • Bronze - Investors in People


2015

  • Bronze - UK Bus Awards The Award for Sustained Marketing Excellence
  • Bronze - UK Bus Awards Top City Operator


2014

  • Silver - UK Bus Awards Putting Passengers First
  • UK Bus Awards (short list) Top City Operator
  • UK Bus Awards (short list) The Award for Sustained Marketing Excellence


2013

  • Winner UK Bus Award Marketing Excellence Award
  • Winner UK Bus Award Eureka! Marketing Award for Green Angel Campaign
  • Highly Commended UK Bus Awards Top City Operator
  • Highly Commended UK Bus Awards Putting Passengers First
  • Highly Commended UK Bus Award Eureka! Marketing Award for M-Tickets Campaign
  • RouteOne Award (short list) Large Bus Operator of the Year
  • RouteOne Award (short list) Innovation of the Year
  • National Transport Award (short list) Bus Operator of the Year
  • Investors in People Award


2012

  • Winner UK Bus Award Putting Passengers First
  • Winner RouteOne Operator Excellence award for Bus Operator Innovation
  • CIPR Gold Ranking for launch of key smartcard (in conjunction with Admiral PR)
  • Runner Up UK Bus Awards Top City Operator
  • Highly Commended UK Bus Awards Eureka! Marketing Award
  • Highly Commended UK Bus Awards Marketing Excellence Award
  • Highly Commended UK Bus Awards Innovation Award


2010

  • Investors in People Award
  • Winner National Express Operator of the Year Award
  • High Achiever National Express Awards - recognising long term performance above standard


2009

  • Winner Green Marketing Award (New Transit Green Transport Awards) for Red Kite bus service
  • Winner National Express 16+ Operator of the Year Award


2008

  • Winner UK Bus Awards Marketing Award – Red Kite Campaign
  • Winner Northumberland Wildlife Trust Conservation Award for Red Kite bus service
  • Winner National Express 16+ Operator of the Year Award


2007

  • Winner RouteOne Bus Operator Innovation Runner Up UK Bus Awards 
  • Marketing Campaign of the Year


2000

  • Winner of The Daily Telegraph Energis Customer Service Award


1999

  • Winner UK Bus Award The Claudia Flanders Memorial Award for Accessibility