Sometimes your Go North East bus cannot get you all the way to your chosen destination. Sometimes it may be more convenient to use our bus to get to a Metro station and complete your journey on the Metro system. We understand that our customers sometimes want this choice.

 

 

 

You can use any Go North East bus in Tyne and Wear (except our Night Buses which have an N prefix) make a bus journey and then complete your journey by either Metro or by the Shields Ferry.

You can board Metro at any station on the system, transfer to Go North East bus at any other station and complete your journey.

 

Two bus journeys are not permitted except in Washington between our Street Shuttle services W2-W6 changing at Galleries or Concord to our Metrolink services M1-M3 to access Metro at Heworth.

 

 

 

 

The map shows the transfare zones in Tyne & Wear which are coloured Yellow, Green or Grey.

 

If your bus AND Metro or Ferry journey is wholly within the Yellow, the Grey or the Green zone then you only need a ONE zone ticket.

 

If you are travelling within the Yellow AND the Green zones, or within the Green AND Grey zones you need a TWO zone ticket.

 

If you are travelling within the Yellow, Green AND Grey zones you need a THREE zone ticket. Child transfare tickets allow travel within all three zones.

 

Some journey examples are shown below.

 

 

 

 

No! Provided that your journey involves one bus journey and a journey by either Metro or Ferry you can use any route you want as long as –

 

	you have paid for the right number of zones that you are travelling through and
	you start the second part of your journey within 90 minutes of buying your ticket

Transfare ticket prices from 7 January 2008 are shown above. We anticipate keeping the prices fixed for a full year but, if we suffer exceptional cost increases during the year, we may need to revisit this.

 

 

If you are starting your journey by bus simply ask for a ONE, TWO or THREE zone transfare ticket when you board the bus. You must have your transfare ticket with you when you board Metro or Shields Ferry and must be able to show the ticket if required at any time.

 

If you are starting your journey by Metro simply buy a ONE, TWO or THREE zone transfare ticket from the Metro ticket machine before you travel. You must show your transfare ticket to the driver when you board your Go North East bus and must be able to show the ticket if required at any time.

 

 

When you buy your transfare ticket from our bus driver or from the Metro ticket machine it will be stamped with a time. If you are starting your journey by bus you must board Metro or the Shields Ferry within 90 minutes for your ticket to be valid.

 

If you start your journey by Metro you must board your Go North East bus within 90 minutes of the time printed on your ticket.

 

 

EXAMPLES
1.	Travelling by bus and Metro from Washington Galleries to West Jesmond: You are boarding in the Grey Zone and travelling through the Green Zone to get to the Yellow Zone – so you need a THREE ZONE ticket. You can use our Metrolink services M1-M3 to Heworth and change to Metro there, or X1-X4 to Gateshead or to Eldon Square/Haymarket and change to Metro there. The choice is yours!
2.	Travelling from Whickham to Kingston Park by bus and Metro. You are boarding in the Green zone and travelling through the Yellow zone to get to Kingston Park, which is also in the Green zone, so you need a TWO ZONE ticket. You can use services 97/98 and change to Metro at Gateshead, at Central Station or at Monument or you can use services 43/44 and transfer at Central Station or Eldon Square/Haymarket. You don’t have to decide where you are going to change in advance!
3.	Travelling from Whitley Bay to South Shields by bus and Ferry. You are boarding in the Grey zone and staying entirely within the Grey zone. The Ferrylink 333 bus service counts as part of the ferry journey so you can use our services from Whitley Bay to North Shields. Take the Ferrylink service 333 to North Shields Ferry landing and then cross to South Shields with a ONE ZONE ticket.

 

For more information contact our Customer Services Team

0845 60 60 260
lines open 0800 - 1800
email: customerservices@gonortheast.co.uk